WARNING: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk. daysloan.co.uk is a broker, not a lender, and does not make credit decisions. We may receive a commission from the lender.
Get Started NowHow It WorksFAQ

Last Reviewed [23 Jan 2024]

Complaints Policy

At daysloan.co.uk, providing an exceptional customer experience is our top priority. If you would like to express your dissatisfaction with any of our services, please follow our complaints procedure below. If you have a complaint about your lender, please get in touch with that lender directly.

How to file a complaint

Please provide a detailed description of your complaint along with your contact information to our Compliance department at: [email protected]

You may also direct your complaint to us by post or by telephone:


c/o Compliance Department
Suite A, Floor 2
Avalon,
26-32 Oxford Road,
Bournemouth
BH8 8EZ
Telephone: 0120 212 2280

Response time

Upon receipt of your complaint, we will do our best to resolve it by the end of the next business day.


If we’re unable to do this, we will send you a prompt written acknowledgement of your complaint within two (2) working days and advise you who is handling it. In addition, we will provide you with a copy of our complaints handling procedure.


The complaint process might require an internal or external investigation, which may result in a longer resolution time. If we need to investigate your complaint further to respond fully, we will tell you and keep you regularly updated. Please note that complicated complaints might prompt a comprehensive investigation. We will send our final response as soon as possible, but in any case, within a maximum of eight weeks of receiving your complaint. We regret that not all complaints can be resolved to the satisfaction of the customer.

Financial Ombudsman Service

If you are unhappy with our response to your complaint, you may contact the Financial Ombudsman Service (FOS) for their consideration. The website for the FOS is http://www.financial-ombudsman.org.uk Please contact the Financial Ombudsman Service within six (6) months of receiving our final response.

Note: Please ensure that you are contacting the FOS concerning the correct party. We are a brokerage service and not a lender. We do not make credit decisions, issue loans, or engage in collection activity. Don't hesitate to contact us if you have a question about the identity of your lender.

  • You can complete a complaint form via the Financial Ombudsman Website: https://help.financial-ombudsman.org.uk/help
  • Email: [email protected]
  • Telephone: 08000234567(calls to this number are now free on mobile phones and landlines) 03001239123(calls to this number cost no more than calls to 01 and 02 numbers).

    • Financial Conduct Authority

    If you would like to make a complaint to our regulatory body, please use the details below:

    0800 111 6768 (freephone) or 0300 500 8082.

    APR Information & Representative Example:

    Rates from 12.9% APR to 1721% APR. The minimum Loan Term is 3 month. The maximum Loan Term is 36 months. Representative Example: £1,000 borrowed for 18 months. Repayment of 17 Months at £87.22 and final repayment of £87.70 The total amount repayable is £1570.44. Interest amounts to £570.44, an annual interest rate of 59.97% Representative APR: 79.5% (variable)

    © DaysLoan.Co.Uk

    Material Disclosure

    © Daysloan.co.uk is a registered trading name of Empire Infocom Limited a company registered in England and Wales with company number 15274940 and is registered at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE.

    Empire Infocom Limited is an Introducer Appointed Representative of T Dot UK Limited. (Financial Reference Number 1007307.)

    T Dot UK Limited, incorporated in England and Wales under Company Registration Number 09225672 and is located at Suite A Floor 2, Avalon, 26-32 Oxford Rd, Bournemouth BH8 8EZ.

    T Dot UK Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 688026. T Dot UK Limited is Licensed by the Information Commissioners Office under registration number ZA128431.

    Daysloan.co.uk is not a lender and does not make credit decisions. Daysloan.co.uk matches customer applications with lenders in our network based on the information provided, in exchange for a commission paid by the lender for advertising services provided. There is no guarantee that you will be accepted by a lender or that you will be offered terms suitable for your financial needs. Not all lenders will be able to provide amounts up to £5000. The time required to process and transfer the loan varies by the lender. This website does not directly endorse any particular product or service. Any information on this site should serve as opinion only. As a condition of extending credit, some lenders you may be matched with may run a credit check from a credit reference agency. Late or missed payments may be subject to increased fees and/or interest rates.